Payment and Shipping
Customer Service
Please contact customer service to place orders or for enquiries or concerns
Telephone 03 9533 5556 ( in Australia ) or ( + 61) 3 9533 5556 ( 9.00 am to 5.30 East Australian Time Mon to Fri)
Please use this number for follow –ups, stock availability, product information, shipping, and any queries.
Our website ordering process is secure, but if you prefer not to order over the Internet you can:
Order By Phone: Fill out the order form, have your credit card number ready & call (+613) 9533 5556. We are ready to assist you. If all our staff are busy at the time of your call, please leave your name and number so that we can call right back. Once you have left your message we will keep trying until we reach you.
Order By E-Mail:
Add up the cost of your purchases and add the cost of shipping and handling charges. EMail your order with all the appropriate information included as to the method of payment to info@faketv.com.au. Be sure to include a phone number where you can be reached.
Shipping & Handling:
Shipping/ Handling charges for delivery inside Australia and outside Australia will be offered at the lowest possible price.
Shipping/ Handling charges are displayed at the checkout within the shopping cart.
International Shipments can be shipped by either Air Parcel Post or EMS Courier or Federal Express. Air Parcel Post is far less expensive but also much slower than EMS or FEDEX. Freight charges with either carrier will vary by weight and destination plus a $5.00 handling fee.
Payment:
We accept Visa,, and Mastercard, Paypal, EFT and Cheques only
Orders cannot be shipped C.O.D. or on account. Return Policy:
All returns must be shipped to:
Lyons Marketing
14 Wangara Rd.
Sandringham Vic 3191
If returning merchandise:
- We must be notified at the time you received the merchandise ( within two days)
- When we are notified we will give you an authorization number. The item has to be returned within 10 days of the invoice and in perfect condition. Write on the invoice the reason for the return and include instructions telling us what you would like done.
- Absolutely no returns after two weeks.
- There will be a 15% restocking fee on all returns.
- No returns on special orders.
- Shipping costs are not refundable. If there is an exchange, the customer pays for shipping.
- Absolutely no refund credits given without proof of purchase.
Pricing
Prices are subject to change without notice. We will try to keep them as low as possible, passing the savings on to you, our customers.
G.S.T.
All prices displayed in the Australian products catalogue include G.S.T.( 10% )
If you have any questions, please email info@faketv.com.au. We are only too happy to assist.